Would you like to work in a global IT-company where consideration for employees and customers are prioritized?
We like to see ourselves as a tight and young-spirited growing family, that supports and encourages each other in our everyday work.
We are always looking for talent open for an exciting opportunity to join our dynamic team of highly skilled professionals in Finland (Mariehamn or Helsinki) and USA (Seattle).
Carus is a global supplier of information systems that specializes in building and supporting operations for ferry and cruise companies at every step of the customer journey – From ferry reservations to port automation, onboard solutions, and business intelligence.
Our client base consists of a wide variety of shipping ferry and cruise operators across four continents: from small operators providing dining and sightseeing cruises to companies with fleets of several ships moving passengers and freight across multiple ports.
It means that the challenges we are facing ,and business requirements we are aiming to solve, vary greatly. Therefore, working at Carus will never get boring as you always can find new challenges.
We offer interesting opportunities in various disciplines:
Systems Development & Quality Management
Systems Operations
Sales & Marketing Communications
Open application
We welcome you to send us an open application with your CV to info@carus.com.
Applications are reviewed regularly. We look forward to getting to know you better!
Open Position —We're Hiring!
Reservations Systems Support Agent
We are looking for new talent to our support team in the Mariehamn, Finland office. The position is full-time.
Our company language is English. Being fluent in Swedish, Spanish, or another language, would be a big plus.
What you get to do every day
- Help clients via multiple channels, troubleshoot problems and answer all sorts of questions regarding our reservations and other systems.
- Software and hardware installations.
- Interact with peers and clients on a truly international market.
- Manage and perform assigned tasks in a timely fashion.
- Provide software and hardware related training and assistance to clients.
- Log tickets in our ticketing help desk system and follow through until completion.
- Escalate issues and incidents to the right teams.
- Craft documentation and user guides to help both our clients, as well as our team to provide more efficient support.
What you bring to the team
- An open minded and positive attitude.
- Natural problem solving and analytical skills.
- Ability to work flexible hours.
- Openness to quickly learn new technologies and business terminology.
- Previous experience in customer service or the ferry/cruise industry is a big plus.
- Programming and development skills are not required but would be a big plus.
- Self-management and prioritization skills.
- Software & operating system configuration skills.
- Strong communication skills, and the ability to talk to those less tech-savvy.
- Curiosity and willingness to try new tasks and accept additional responsibilities.
- Ability to search and gather information from several sources.
We wish to have your free form application by email no later than February 29, 2024. For application and for additional information, please contact Ann-Sofi Perjus at ann-sofi.perjus@carus.com
